UCaaS's evolution takes communications centre stage

The quality of customer experience is built on the systems that underpin the organisation’s communication platform. We talk to RingCentral about how both CX and EX benefit from quality communications.

11 June 2024 . 00:23:07

Value the brand? Value the contact center!

The customer experience and the employer experience come together in the brand’s contact center, where customers are greeted and interacted with in the best possible ways. We talk to CIRRUS’ Jason Roos about maintaining the best balance.

11 June 2024 . 00:33:37