POPULAR TOPICS

Digital Marketing

Artificial Intelligence

Digital Transformation

Business Intelligence

CX

Have firms kept their WFH commitments to customer service reps?

@thecrystalcrown

Google Business Messages connects search discovery with CX chats

1 April 2021

Why AI virtual agents will dominate contact centers in 2021

30 December 2020

Why banking must hit refresh on fintech collaborations – or face innovation ‘gulf’

23 April 2020

Neil Hughes

Amazon and Apple – the new tech stewards of experiential retail

13 March 2020

Deepfakes can be an asset for enterprises — according to Gartner

17 February 2020

Sports technology in game for 2020

2 January 2020

Here’s how wearable technology is transforming CX on cruise ships

27 December 2019

Unstructured data holds the building blocks for better CX

24 December 2019

Neil Hughes

Why Google wants your website to be fast and secure

22 November 2019

How will the banking industry use AI to improve CX?

28 August 2019

IDC: Companies are spending more to improve customer experience

8 August 2019

CX comes first at ‘hypergrowth’ startup Turo

27 May 2019

SECURITY

Biden-Putin summit – Will state-sponsored cyberattacks take a plunge?

21 June 2021

The time is right to embrace passwordless authentication

17 June 2021

Decoding why ‘zero-trust’ makes the company security posture more trustworthy

16 June 2021

ARTIFICIAL INTELLIGENCE

Google uses AI to design next-gen chips faster than humans

15 June 2021

Kodiak eyes 2023 for driverless freight transport, targets autonomous trucks for US and Asia

11 June 2021

EU privacy debate rages regarding facial recognition firm Clearview AI

1 June 2021

BIG DATA

Top big data technology trends not to be missed

28 May 2021