POPULAR TOPICS

Digital Marketing

Artificial Intelligence

Digital Transformation

Business Intelligence

customer experience

Contact center solutions dial-up self-service offerings

Customers are getting used to automated contact center solutions and value being able to access help fast.

Joe Devanesan

Customer data loss still a bane for UK businesses

5 October 2022

Aaron Raj

Mastercard’s 2022 outlook defined by a return to the experience economy

14 December 2021

Joe Devanesan

Product digital identities fast becoming a business survival essential

8 November 2021

Aaron Raj

Can NVIDIA reinvent voice technology for greater possibilities?

15 September 2021

Transitioning customer service to the gig economy

16 July 2021

Conversational AI — 3 ways it’s changing customer service

19 November 2020

How AI is adding the human touch in personalization

31 August 2020

Are consumers ready for conversational digital banking experiences?

14 August 2020

Why the best chatbots have a human fail-safe

24 June 2020

Is digital transformation being ‘rushed’ amid COVID-19 pressure?

29 May 2020

Why successful DX means pushing the envelope

4 February 2020

Why banks must be wary of Apple, Amazon, Google, and Facebook

31 October 2019

SECURITY

The rising hack threat to IoT devices

18 November 2022

Blockchain adds security link to supply chain management

18 November 2022

ARTIFICIAL INTELLIGENCE

Drones in supply chain management – the inside story

28 November 2022

Virtual reality interviewing – the solution to tech’s recruitment issues?

24 November 2022

BIG DATA

Unboxing and first look at sensors for IoT

24 November 2022

DINAMINE: device materials get Euro 12.3 million digital boost

21 November 2022