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Insights
Latest
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Digital Marketing
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E-commerce
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CallMiner
PLATFORMS
Omnichannel human support and empathy: challenges and solutions
20 April 2021
SOFTWARE
CallMiner – the reason voice calls aren’t leaving the contact centre
6 April 2021
SECURITY
Cisco: Employee’s credentials compromised by sophisticated voice phishing attacks
11 August 2022
Ransomware-as-a-service? There’s a marketplace on the dark web for it
4 August 2022
Remote Work Brings a Significant Challenge to Cybersecurity
3 August 2022
ARTIFICIAL INTELLIGENCE
Evolved AI and Live Escalation Inquiries
16 August 2022
Virtual Influencers, Real Power?
12 August 2022
Social Media is the New Battleground for Corporate Warfare
12 August 2022
BIG DATA
From Field To Plate – How the Tech Industry Enables the Food Supply Chain, Part 3
10 August 2022
Is Time Now Right For A Software Unification Surge?
8 August 2022
Linux Kernel 5.19s New Features Overshadowed By Rumors of 6.0
5 August 2022
