• Online courses for those wishing to re- or up-skill.
• Agentic AI can be used to get answers to queries with human help.
• Mixture of roles evolving in this nascent field.

Business automation solutions company, Digital Workforce Services has launched a new online learning platform, agentacademy.ai. The platform is designed to impart the AI-related skills required for implementations of agentic AI technology.

According to a recent World Economic Forum report surveying employers, 77% of responding organisations intend to introduce training programmes to help their current employees develop new skills or upskill to work effectively with AI by the year 2030. Employees outside those organisations that offer relevant training may wish to consider paying their own way with courses that will make them more attractive to companies keen to deploy AI agents.

Technology marketing business Gartner named agentic AI as the number one strategic technology trend of 2025. Agentic AIs in the workplace are most commonly found, at present, playing roles in what call centre managers term ‘deflection’, the process of reducing the numbers of expensive, trained human staff required to speak to end users who wish to present problems, queries, or information to an organisation.

Agentic AI is also increasingly found as the software mediator or proxy between queries and answers. Agents are most apparent at a consumer level on mainstream search engines. Here, instead of presenting web links to external sources of information, the AI summarises third-party sites’ content in ways that seem accurate. In an increasing number of business applications, the same technology can create facsimile answers to queries about internally-held data.

For the successful adoption of AI agents, a clearer understanding of their limitations and capabilities are needed, as well as practical skills required for agentic AI development and prompt engineering – the skill of knowing how best to ask questions of an AI system. This is where agentacademy.ai promises to deliver, providing role-based training to help individuals and organisations move beyond the hype surrounding AI and achieve the qualifications needed for practical careers.

The job market is increasingly in need of professionals who can oversee and guide AI agents. Antti Karjalainen, CTO at Digital Workforce, says, “AI agents are reshaping the future of work,” but emphasised the importance of experts in the field. “Successful adoption [of AI] requires more than technology – it demands skilled professionals who understand how to manage change and how to implement and scale these solutions effectively.”

Relying solely on AI is not the goal. AI agents are not yet autonomous, therefore need human guidance and supervision. Human workers will continue to play a important role in the development and use of AI agents, overseeing aspects like strategy creation, setting goals, managing data, overseeing execution, and training others in the technology’s use.

Reskilling and upskilling has become important for employees to stay in the evolving job market as AI changes workforces worldwide. agentacademy.ai will provide the necessary training to help professionals in a future job market where distinct skills will be needed to work effectively with AI agents.

At present, agentacademy.ai offers a course on identifying the possible use-cases where agentic AI may be deployed, the creation of proof-of-concept models, the testing and maintenance of agents, plus a guide to managing employee attitudes to the impact agentic AI may have on the organisation. Also slated to appear is a developer-focused course on building and deploging agents in the enterprise, which has yet to be released.