Is RPA Magic? Done differently, your staff will think so. Discover Another Monday
Somewhere deep in the woods, in a quiet backwater of a largely-forgotten region, there’s a small artisan’s workshop where beautiful, hand-turned stringed musical instruments are created by skilled craftsmen who’ve taken a lifetime to master their trade – a trade that many would call art. That tiny cottage industry hidden away from the majority of civilization could be the last commercial organization that’s not been affected by digitization. The truth is, however, that at 18:00 each working night, the master luthier fires up a laptop starts to copy and paste the glowing customer reviews he’s received that week from his social media feed into the company’s e-commerce engine’s database back end.
What the short narrative above shows is that, of course, almost every organization and business anywhere on the globe is a digital business, and every business is affected by the massive rise in the amount of data that’s now available. Whether the so-called big data emanates from interconnected industrial internet of things networks, or from huge, cloud-based databases isn’t significant. What matters is that the more data with which we interact, the more repetitive and dull tasks we seem to have to undertake. It’s got to the stage where moving data, interacting with applications and pushing information from one platform to another is a job in itself: full-time roles that make Monday mornings an unappealing prospect.
The answer according to the technology press (epitomized by this site) and the marketing departments of software houses is RPA – robotic process automation. So why then has there been little fall in demand for human labor in the form of, for instance, business process outsourcing (BPO)? Why does the CEO of outsourcing & services company EXL, Rohit Kapoor state:
“[…]not all experiments with automation have seen 100 percent success. The failure rate of implementing and adopting RPA is 30-50 percent. [RPA] fail[s] because the process is complex. A lot of contextualization and customization are needed after you bring about a change.”
RPA promises to free us from the shackles of working boredom, but perhaps it’s not working as it might. So what makes Another Monday different from other RPA providers, and its platform, AM Ensemble, create RPA that’s done differently?
The company has a refreshing attitude to charging its customers, for starters. It only charges for robots its software deploys that work as they should. That unique proposition alone differentiates the Cologne-based company, but should come as no surprise – why is it OK to have to pay for tech that doesn’t work?
The company’s approach is to start small, and then scale to achieve cost savings. Savings of 80 percent in efficiency are not uncommon with only the simplest of implementations. For the bottom line of the business, savings that high are highly valued, but not, we might imagine, as highly valued by working staff as the removal of the mind-altering dullness of repetitive tasks.
Additionally, unlike its competitors, Another Monday’s work begins, always, with a feasibility analysis as to the possible efficiency gains that might be made in any business using Another Monday’s robotic workers. That analysis is the first step in a five-step plan that guides the entire RPA journey.
Any repetitive interaction with technology can be addressed with this mindset, and even iterative tasks that require some kind of decision-making to determine the best course of action can be automated. The AM Ensemble platform can deploy technologies like fast OCR, speech recognition and can establish context from a range of media, so the level at which human operators are required for decisions is much higher than that of competing RPA products.
There are automatable processes in every company and every functional area. Even the luthier in the backwater workshop is checking messages for context (positive reviews) and then moving them from social platforms to a website backend. The truth is that RPA is deployable everywhere that human beings are at work. Nearly any repetitive interaction with technology can be automated – with care, and in time, at scale. That’s the Another Monday difference.
Another Monday wants to change the way companies think about the way they work. Isn’t it time you made Monday mornings feel like Friday afternoon? Your staff will thank you, and so will your shareholders. If you need a little more persuasion that robots are viable substitutes for bored human workers, click to learn more about finding your perfect RPA provider.
10 September 2020