Privacy Policy – March 2018


What this policy is for
This Policy explains how we collect, use and disclose information about you. By using your information, we can provide the product or service you’ve asked for. The use of your information helps us understand what your needs and interests are, provide personalised content and match the most relevant adverts and services for you.

Your consent
By completing our registration forms (for example through our websites or mobile applications (“apps”), or by the continued use of our services), you consent to the use of your personal information in accordance with this Policy. This includes any sensitive personal information that you may provide, such as details of any medical conditions that you may mention in a forum post or in an email to us in relation to a campaign.

Who we are
Hybrid News Limited (“Hybrid”), Colston Tower, Level 9, Colston Street, Bristol, BS1 4UX will collect, use and disclose personal information in line with this Policy. When you provide personal information to Hybrid and other associated websites, the data controller is Hybrid News Limited.


Collection of information

Registration, forums, apps and your dealings with us
We collect information about you when you provide it to us. For example, when you fill out our online forms, enquire about our products and services, by telephone or in person, or on paper. If you telephone us or if we call you, the call may be recorded for quality, training and management purposes.

Information from devices
We also collect information indirectly from you, from the device you may be using when you interact with one of our websites or use our apps. This can include your geographic location, which for example may be required to provide services to you that have copyright restrictions. We may also collect information from cookies placed on your computer or your device. See our Cookie Policy for more information about our use of cookies.

Social login
If you log in to our websites or online services through a third party site, such as Facebook, that site may pass information to us, such as, user ID, name associated with the ID, email address and location, plus other information permitted under the privacy policy for that website. Our websites may also return information about you to that social networking site regarding your login.

Posts, comments and interaction
When readers enter into a conversation with any of our titles, for example through the use of polls, comments, text messages, email, phone, radio or letters we reserve the right to display this content indefinitely in any relevant context subject to our editorial judgement. This may be anonymised in the case of testimonials or customer service conversations.

Public information and posts
Any information about yourself or others that you submit on social media sites, including chat rooms, blogs and forums, will be viewed by other people. As such, this personal data may be viewed, collected and used by third parties, including search engines, over which we have no control. We are not responsible for either the information you submit/post or otherwise make available in such public areas or any use that may be made of such information by any third party.

Other sources
We may also obtain information about you from other companies that have your permission to share information about you, as well as from other online and offline sources. We may combine this information with information we collect directly or indirectly from you.

Information about other people
By giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.


How we use and share your information

Deliver services, improve experience and personalisation
We will use your information to provide you with the requested products and services, to provide a greater personalised experience and to manage our relationship with you. We may use your information to monitor and improve and protect our products, content, services and websites.

The content on our websites and in our communications with you may be adjusted depending on what we know about the content, products and services that you may like. This means we can highlight content and articles that we believe will be of interest to you. We provide personalisation by using cookies, IP addresses, web beacons, URL tracking and app settings. See our Cookie Policy for more information about how we use these.

Market research and analytics
We may use your information to conduct market research in order to improve the services we offer and to develop new products and services.

Deliver relevant advertising
We use targeted advertising to provide online advertisements that we believe are more relevant to your interests. We deliver online adverts based on the way you interact with us on our websites, mobile apps and tablet editions of our products and services. We may use information obtained through our commercial partners to deliver more relevant online adverts. We may also use your device’s location to deliver relevant online advertising. The information is aggregated and advertising based on your interests and profile is then displayed, when you visit websites or apps that use the same advertising networks. For more information please see our Cookie Policy.

Third party advertising
Advertising content may be adjusted depending on personal information. In some instances, this targeted advertising may be created by third parties and the information will be collected and held by these third parties outside of our control. We accept no responsibility for the content of advertising material, including any error, omission or inaccuracy contained within it.

Sharing with third parties
We may pass your information to suppliers we use to provide services that involve using data on our behalf, for example market research agencies. We may also use suppliers to collect your information on our behalf but the use of your information will still be subject to this Policy.

We will only disclose your information to third party companies for their purposes, including marketing, when we have your permission to do so.

Linked services
Our services may be linked to websites operated by third party companies, and may carry advertisements or offer content, functionality, games, newsletters, contests, sweepstakes, or applications developed and maintained by unaffiliated companies. We are not responsible for the privacy practices of unaffiliated companies, and once you leave the services or click an advertisement you should check the applicable privacy policy of the other service.

Allowing social sharing functionality
By connecting with social media, you are permitting us to share information we collect from and about you with that social media provider, other users and your friends, and you understand that the social media service’s use of the shared information will be governed by the social media service’s privacy policy. If you do not want your personal information shared in this way, please do not connect your social media service account, and do not participate in social sharing on our websites or apps.

Disclosures required by law
Your personal information will be disclosed where we are obliged by law to do so. We may also disclose your personal information where we are allowed by law to protect or enforce our rights or the rights of others and for the detection and prevention of crimes, such as fraud.

Acceptable use of services
If you post or send offensive or objectionable content anywhere on or to any of our websites or apps, or otherwise engage in any disruptive behaviour on any of our websites or apps, we may use the information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer and law enforcement agencies about the content and your behaviour.

Sale of our business
If we sell part or all of our business, customer information may be one of the transferred business assets. If this happens, your information may be disclosed to any successors of our business for them to use for the purposes set out in this Policy.

Data Transfers
When you use our services, we may transfer your information to processors outside the European Economic Area but will do so with appropriate measures and controls in place to protect that information in accordance with applicable data protection legislation.

When you give us information about another person, you confirm that they have appointed you to act for them and agreed to the transfer of their information abroad.


User Access and Control

Requesting copies of your personal information
You may request a copy of your personal information from Hybrid. You can also ask us to correct any inaccuracies in your personal information.

Retention of personal information
We will retain your information for as long as necessary for the uses set out in this Policy. If you ask us to delete your information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints.

If we withdraw a product or service, such as an online forum, we may either archive or delete the information you have provided to it.

Contact Us

By email:  
By mail:              Data Protection

Hybrid News Limited,
Colston Tower, Level 9
Colston Street